Refund policy

Conditions for return and/or refunds
If you need to return an item to us because it is not as described then please contact us within 7 days of receiving the item telling us that you would like to return the item, and we will assist you with the free return of your product.

In the case of breakages with photographic evidence or lost parcels we can only issue complete refunds (including delivery charge) at the moment and not replacements.

Any refunds issued as a result of orders being damaged in transit will be processed within 7 days of G-Health being contacted by the customer with details of the issue. If we are issuing a refund this will be a refund for the full cost of the product(s) as well as any original shipping fees paid. Sometimes it takes a while for the refund to go back to your credit card account. The amount of time taken for your refund to clear in your account is dependent on your banking/payment provider. If you have any problems with your refund, please let us know, and we will do our best to assist, though we are not able to contact your payment provider on your behalf.

How to Return Items to Us
A returns form with all the necessary instructions will be sent to you. Please fully complete this form in order to ensure timely processing of your return.

We will provide you with a Free Post address to which you must ship your product. This way, you will not incur extra charges in order to return your item.

If you send the product back to us via an alternative method, please be aware we will not be able to refund you the cost of the return shipping.

Prior to sending, please ensure the product is packaged securely so it will not break while in transit. It is generally best to reuse the packaging in which you received the item in order to ensure against damage and reduce waste.

We are unable to provide additional packing materials for your return.

If we receive a return from you, and it is determined that your returned item(s) is not eligible for replacement or refund under our returns policy, you will be responsible for the shipping costs associated with sending the parcel back to you. If you do not wish to pay these shipping costs, we will hold your returned item(s) in our warehouse for a maximum of two weeks from the date of receipt before it is destroyed.